Refunds

MeatCute Refund Policy

At MeatCute, we take pride in delivering premium steak dinners for you to cook at home. Because our products are perishable, we have a strict refund and return policy to ensure food safety and quality.

Refunds & Replacements

• Damaged or Incorrect Orders: If your order arrives damaged, incorrect, or spoiled, please contact us within 24 hours of delivery. Provide your order number and clear photos of the issue, and we’ll arrange a replacement or refund.
• Quality Concerns: If you’re unsatisfied with your meal for any reason, reach out to us within 24 hours of delivery, and we’ll work with you to find a solution.
• Non-Returnable Items: Due to food safety regulations, we do not accept returns on any food items.

Cancellations & Changes

• Orders can be modified or canceled up until 10 hours before shipping. Once an order has been processed, we are unable to cancel or refund it.

How to Request a Refund or Replacement

1. Email us with your order number and a description of the issue.
2. Attach clear photos of the product if applicable.
3. Our team will review your request and respond within 10 hours with the next steps.

We’re committed to making things right and ensuring you have the best experience with MeatCute.