FAQ

How do I place an order?
Simply browse our selection of steak dinners, add your favorites to the cart, and check out securely through our website.
Where do you ship?
We currently ship within [your shipping regions, e.g., the U.S./specific states] to ensure freshness upon arrival.
How long does shipping take?
Orders are typically processed within [X hours/days] and shipped with [your delivery method, e.g., overnight/2-day shipping] to keep your steaks fresh.
How is my order packaged?
Your steak dinners are carefully packed in insulated packaging with ice packs to maintain optimal temperature during transit.
Can I modify or cancel my order?
Orders can be modified or canceled [X hours/days] before shipping. Once processed, we are unable to make changes.

Are your steaks fresh or frozen?
Our steaks are [fresh/frozen] and vacuum-sealed to ensure peak quality and freshness upon delivery.
Do you offer different portion sizes or customizations?
Currently, our meals come in pre-set portions, but we’re always working on new options! Stay tuned for updates.
Do you offer allergen or ingredient information?
Yes! Each meal includes detailed ingredient and allergen information on the product page. If you have specific concerns, feel free to reach out.

What if my order arrives damaged or incorrect?
If your order is damaged or incorrect, contact us within 24 hours with photos, and we’ll arrange a refund or replacement.
How can I contact customer support?
You can reach us at [your email or contact info], and we’ll be happy to assist you!